Shipping policy

Shipping Policy

Last updated: [Insert Date]

At Glowstate Official, we aim to deliver your order as quickly and smoothly as possible, wherever you are in the world.

1. Order Processing & Delivery Times

All orders are processed and dispatched within our standard fulfilment window.

Estimated delivery time:
7–13 working days from payment to delivery

This timeframe includes:

  • Order processing

  • Packing and dispatch

  • Transit time

Please note that delivery times are estimates and may vary depending on your location.

2. Worldwide Shipping

We proudly ship worldwide 🌍

Delivery times may vary depending on:

  • Country and region

  • Local courier services

  • Customs processing (for international orders)

3. Shipping Costs

Shipping costs are calculated at checkout unless stated otherwise.

We may occasionally offer:

  • Free shipping promotions

  • Bundle deals including delivery

These will always be clearly displayed on the website.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Please allow a few days for tracking updates to appear.

5. Delays

While we aim to meet all delivery estimates, delays can occasionally occur due to:

  • High demand periods

  • Courier issues

  • Customs processing

  • Incorrect address details

Glowstate is not responsible for delays outside of our control, but we will always do our best to help.

6. Incorrect Addresses

Please ensure all delivery details are correct before placing your order.

If an incorrect address is provided:

  • We may not be able to amend the order once processing has begun

  • Additional charges may apply for redelivery

7. Lost or Missing Orders

If your order has not arrived within 15 working days, please contact us:

customercare@glowstateofficial.com

We will investigate and work with you to resolve the issue as quickly as possible.

8. Customs & Duties

For international orders:

  • Customs fees, duties, or taxes may apply

  • These charges are the responsibility of the customer

  • Glowstate has no control over these fees

9. Split Shipments

In some cases, your order may arrive in multiple packages to speed up delivery.

10. Contact Us

If you have any questions about your delivery, please contact us:

customercare@glowstateofficial.com