Terms of service

Terms of Service

Last updated: [17/March/2026]

These Terms of Service (“Terms”) govern your use of https://glowstateofficial.com/ (the “Site”) and the purchase of products from Glowstate Official (“we”, “us”, “our”).

By accessing our Site or purchasing from us, you agree to be bound by these Terms.

1. Company Information

Glowstate Official
Email: customercare@glowstateofficial.com

2. Eligibility

By using this Site, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into binding contracts

3. Products & Information

We make every effort to ensure product descriptions, images, and pricing are accurate.

However:

  • Colours and results may vary depending on individual skin types

  • Product results are not guaranteed and may differ per user

  • We reserve the right to correct errors, inaccuracies, or omissions at any time

4. Orders

Order Acceptance

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased

  • Cancel orders where fraud or unauthorised activity is suspected

Order Confirmation

You will receive an email confirmation once your order is placed. This does not constitute acceptance of your order.

5. Pricing & Payment

  • All prices are listed in GBP (£)

  • Prices include VAT where applicable

  • Payment must be made in full at checkout

We reserve the right to change pricing at any time.

6. Shipping & Delivery

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Couriers

  • Customs or international shipping

  • Incorrect delivery details provided by the customer

Risk of loss passes to you upon delivery.

7. Returns & Refunds

Due to the nature of skincare and hygiene:

  • Opened or used products cannot be returned unless faulty

  • Unopened products may be returned within 14 days of receipt

To be eligible for a return:

  • Items must be unused and in original packaging

Refunds:

  • Processed once items are received and inspected

  • Original shipping costs are non-refundable

If your product is faulty or damaged, please contact us at support@glowstateofficial.com

8. Subscriptions (if applicable)

If you purchase a subscription product:

  • You agree to recurring billing

  • You can cancel at any time before the next billing cycle

9. Promotions & Offers

Promotions (including discounts, bundles, and free gifts):

  • Are subject to availability

  • May be withdrawn at any time

  • Cannot be combined unless stated

10. Medical Disclaimer

Glowstate products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any medical condition.

You should:

  • Perform a patch test before use

  • Discontinue use if irritation occurs

  • Consult a healthcare professional if you have concerns

We are not responsible for adverse reactions where products are used incorrectly or without proper testing.

11. Limitation of Liability

To the fullest extent permitted by UK law:

Glowstate shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits, revenue, or business

  • Any results or lack of results from product use

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

12. Intellectual Property

All content on this Site, including:

  • Images

  • Branding

  • Text

  • Product designs

is the property of Glowstate and may not be used, copied, or reproduced without permission.

13. User Conduct

You agree not to:

  • Use the Site for unlawful purposes

  • Attempt to hack, disrupt, or damage the Site

  • Submit false or misleading information

14. Third-Party Links

Our Site may contain links to third-party websites.

We are not responsible for:

  • Their content

  • Their privacy practices

  • Any transactions made through them

15. Privacy

Your use of the Site is also governed by our Privacy Policy.

16. Changes to Terms

We reserve the right to update these Terms at any time.

Changes will take effect immediately upon posting.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact

For any questions regarding these Terms:

Email: customercare@glowstateofficial.com